Coronavirus: National lockdown

Stay home. Only go out for food, medical reasons, exercise, education or work. Avoid travel unless essential. You must work from home if you can. Schools and essential shops will remain open.

Coronavirus: Information and advice

The government has updated it's guidance on how Clinically Extremely Vulnerable (CEV) individuals can protect themselves during the national lockdown that is in place across England.

Residents who are in the clinically extremely vulnerable group are being advised by the government to limit their contact with people outside their households.


As part of the guidance residents in this group should not to go to pharmacies or their dispensing doctors to pick up their prescriptions or medicines.

Instead, you should try and get it delivered to your home via family members, friends or volunteers.

If you cannot arrange this then your chosen pharmacy or dispensing doctor should arrange for it to be delivered to you via another pharmacy or another delivery service.

For those who are not clinically extremely vulnerable – various pharmacies still have free delivery services running in and around Oldham and there are additional national and online companies who will deliver for free. 

If you are being charged for delivery, you can reconsider which pharmacy you are using as it is the patient's choice.


Residents who are Clinically Extremely Vulnerable can meet up with one other person from outside their household or support bubble to exercise outdoors, for example in an outdoor public place.


People who are defined on medical grounds as being Clinically Extremely Vulnerable to coronavirus are advised to work from home.

If you cannot work from home, you are advised not to go to work and may be eligible for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA).

Schools and education

Children whose GP or clinician has confirmed they need to remain on the Clinically Extremely Vulnerable list should not attend school, and their school will make arrangements for them to continue their education at home.

National Shielding Service System (NSSS)

Residents who are Clinically Extremely Vulnerable can register online National Shielding Service System (NSSS):

You can use this service to:

  • get access to priority supermarket deliveries
  • ask for someone to contact you about any local support that’s available
  • update your details - for example, your address


Residents who are Clinically Extremely Vulnerable are advised not to go to the shops and pharmacies, and travel only where essential.  

Below are some of the support and services available nationally and here in Oldham, that may be helpful for Clinically Extremely Vulnerable individuals and their families during the lockdown:

Food and Shopping

Online supermarket delivery slots continue to be available for people who were previously shielding.

The supermarkets that offer this service are Iceland, Morrisons, Ocado, Sainsburys, Tesco and Waitrose.

To secure priority slots, you must first sign up with one of the supermarkets offering the service via their website if you aren’t already an existing customer.

Once you have done this, please contact us via the link below, for shielding support and fill in your details.

The government will then pass on your details to the supermarkets that you have chosen to shop with online, who will then offer your priority slots.


Morrisons offer a telephone ordering service to order essential food items for customers who live within 10 miles of a Morrisons store:

  • Phone: 0345 611 6111 and select option 5


Sainsburys also offer a telephone ordering service:

  • Phone: 0800 917 8557 

Age UK Oldham

You can purchase a range of food packs from Age UK Oldham, including fresh and frozen food or ready meals, all with free delivery.

  • Phone: 0161  633 0213  - 9am - 4pm, Monday to Friday.
  • Age UK Oldham - website

NHS Volunteer Responder Scheme

The NHS Volunteer Responder scheme can offer help collecting shopping, prescriptions, or other essential supplies that you need delivered to your home, or for someone to check in with you if you would like to chat:

  • Phone free on: 0808 196 3646

Befriending and Wellbeing

Age UK have a fantastic team of volunteers who are making regular telephone calls to local people here in Oldham.

This could include a friendly chat or catch-up to check on general welfare.

It could also include making sure you have essential supplies and providing you with general information and reassurance:

  • Phone: 0161 633 0213 9am - 4pm, Monday to Friday.

Mental Health

It is normal during these uncertain and unusual times to feel anxious or low, but help is available.

TOG Mind are here to support any worries you may have around low-mood, anxiety or if you are feeling overwhelmed:

  • Phone: 0161 330 9223 
  • TOG Mind - website

Emergency Helpline

Support and advice is available for emergency food and supplies or for any worries or concerns about money or your wellbeing:

  • Phone: 0161 770 7007 

We are open 9am - 5pm, Monday to Friday.

Urdu, Panjabi and Bangla translation are available 11am - 2pm.  


If you are worried that you or your family are at risk of harm, do not hesitate to call the Multi Agency Safeguarding Hub:

  • Phone: 0161 770 7777