My Account routine maintenance 5 - 8 March 2021

We are carrying out some maintenance work on our My Account system between 5 - 8 March 2021. Some services will be unavailable during this time. We apologise for any inconvenience caused.

Affected services

The government has updated its guidance on how Clinically Extremely Vulnerable (CEV) individuals can protect themselves during the national lockdown that is in place across England.

Residents who are in the clinically extremely vulnerable group are being advised by the government to limit their contact with people outside their households.

Vaccinations | Pharmacies | Exercise | Employment | Schools and education | National Shielding Service System (NSSS) | Support | Befriending and Wellbeing | Financial support | Elections 2021


If you are new to shielding and now considered to be clinically extremely vulnerable (CEV) you will be receiving the Covid-19 vaccine sooner than you may have anticipated. You will be contacted by the NHS to arrange an appointment.

If you have been shielding for a while and have not yet been offered your first dose of the vaccine you can now contact the NHS to get it.

You can book an appointment by visiting the website:


As part of the guidance residents in this group should not to go to pharmacies or their dispensing doctors to pick up their prescriptions or medicines.

Instead, you should try and get it delivered to your home via family members, friends or volunteers.

If you cannot arrange this then your chosen pharmacy or dispensing doctor should arrange for it to be delivered to you via another pharmacy or another delivery service.

For those who are not clinically extremely vulnerable – various pharmacies still have free delivery services running in and around Oldham and there are additional national and online companies who will deliver for free. 

If you are being charged for delivery, you can reconsider which pharmacy you are using as it is the patient's choice.

Alternatively, the NHS Volunteer Responder scheme can offer help collecting prescriptions.

  • Phone free on: 0808 196 3646


Residents who are Clinically Extremely Vulnerable can meet up with one other person from outside their household or support bubble to exercise outdoors, for example in an outdoor public place.


You are strongly advised to work from home. If this is not possible you should not attend work. It is advised that you talk to your employer as soon as you can about this.

The letter you received from the government acts as evidence for your employer that you have been asked to shield.

Unable to work from home?

If you cannot work from home you may be eligible for Statutory Sick Pay (SSP), Employment Support Allowance (ESA) or the Coronavirus Job Retention Scheme (furlough). You may wish to discuss these options with your employer.

Experiencing problems with your employer?

If your employer isn’t understanding of your circumstances Citizens Advice has lots of advice on how to approach this.

You can also phone the Oldham Helpline (9am–5pm, Monday to Friday) and a trained advisor will offer advice.

  • Phone 0161 770 7007

Schools and education

Children whose GP or clinician has confirmed they need to remain on the Clinically Extremely Vulnerable list should not attend school, and their school will make arrangements for them to continue their education at home.

National Shielding Service System (NSSS)

Residents who are Clinically Extremely Vulnerable can register online National Shielding Service System (NSSS):

You can use this service to:

  • get access to priority supermarket deliveries
  • ask for someone to contact you about any local support that’s available
  • update your details - for example, your address


Residents who are Clinically Extremely Vulnerable are advised not to go to the shops and pharmacies, and travel only where essential.  

Below are some of the support and services available nationally and here in Oldham, that may be helpful for Clinically Extremely Vulnerable individuals and their families during the lockdown:

Food and Shopping

Online supermarket delivery slots continue to be available for people who were previously shielding.

The supermarkets that offer this service are Iceland, Morrisons, Ocado, Sainsburys, Tesco and Waitrose.

To secure priority slots, you must first sign up with one of the supermarkets offering the service via their website if you aren’t already an existing customer.

Once you have done this, please register with the National Shielding Service System (NSSS) by completing the form on the website.

The government will then pass on your details to the supermarkets that you have chosen to shop with online, who will then offer your priority slots.


Morrisons offer a telephone ordering service to order essential food items for customers who live within 10 miles of a Morrisons store:

  • Phone: 0345 611 6111 and select option 5


Sainsburys also offer a telephone ordering service:

  • Phone: 0800 917 8557 

Age UK Oldham

You can purchase a range of food packs from Age UK Oldham, including fresh and frozen food or ready meals, all with free delivery.

  • Phone: 0161  633 0213  - 9am - 4pm, Monday to Friday.
  • Age UK Oldham - website

NHS Volunteer Responder Scheme

The NHS Volunteer Responder scheme can offer help collecting shopping, prescriptions, or other essential supplies that you need delivered to your home, or for someone to check in with you if you would like to chat:

  • Phone free on: 0808 196 3646

Mental health and Wellbeing

You may be feeling anxious, lonely or stressed. However, there is a lot of support available to help you take care of your mental health.

Financial support

There are a number of areas of support available for residents who are shielding. Please follow the link below for more information:

Elections 2021 - Apply for a postal vote

If you would like to apply for a postal vote for these elections please go to:

Keeping up to date

As we seen throughout recent months, advice can change at short notice. We want to make sure that we can share the latest advice and support with you as things change. The quickest way for you to receive updates is via text or email. If you do have either of these contact methods, please update your records so we can contact you as quickly as possible if needed.

There is also lots of other help, advice and local information on our council website.