My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

5. What will happen to an EHC Plan when my child turns 16?

After compulsory school age (the end of the academic year in which they turn 16) the right to make requests and decisions regarding an Education, Healthcare Plan (EHC Plan) applies to your child directly but we will continue to involve parents in discussions about the young person’s future.

Parents, or other family members, can continue to support young people in making decisions, or act on their behalf, provided that the young person is happy for them to do so, and it is likely that parents will remain closely involved in the great majority of cases.

We will ensure that young people receive the information, advice and support they need to participate in decisions about their EHC Plan.

We will engage directly with your child, unless we believe that your child does not have the mental capacity to make informed decisions.

Please contact us with any queries.