My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Council Tax Reduction (for people on a low income)

4. Appeals and Regulations

Appeals

You can appeal your award of Council Tax Reduction if you feel that the decision is wrong.

You must appeal in writing to the Benefits Team:

You should receive a reply within 2 months.

If you are still unhappy with the outcome of your appeal or have not had a reply within 4 months of submitting your appeal, you can appeal directly to the Valuation Tribunal

Regulations

Download the procedural guide used to calculate Council Tax Reduction