My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

3. View your claim

Housing Benefit awards and/or Council Tax reduction for 2024 - 2025.

If you receive Housing Benefit and/or Council Tax Reduction, your new award details from April 2024 are now showing within the Benefits Service.

However, full details on the amount of rent/council tax used to assess your awards, will not show until after 1 April.

Letters will be sent between 12 March 2024 and 19 March 2024, with full details of your Housing Benefit and/or Council Tax Reduction awards. 

You may be eligible for help to pay your Council Tax if you are on a low income.

Using My Account is easy once you have registered with us.

Apply for Council Tax Reduction