My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

2. Change of circumstances

You must tell the council if any of your circumstances change.

Report a change of circumstances

You need to complete this form if you currently claim Council Tax Reduction in Oldham and:

  • You no longer require benefit
  • You have moved or are moving address within the borough
  • You/your partner have had a change in income
  • Your Council Tax Reduction is currently suspended due to you/your partner’s DWP benefits ending. (You will need to advise us of you/your partners income since your benefit ended e.g.  wages, hardship payments, no income)
  • You have had a change in household members
  • Any other changes e.g. if you want to change who we pay benefits to (partner/spouse), a change in bank account details, a change in your property, a change of capital