My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Personal budgets: paying for services (SEND)

4. Managing your personal budget

You can choose how to the budget is managed:

  • you can get the money on a prepayment card that works like a bank card - use it to buy goods and services in shops, on the phone or online. You can't go overdrawn, or get cash on the card; or
  • the council, school or college can hold the money, and pay for the support for you; or
  • you can nominate another person or organisation to manage the budget for you; or
  • you can use a combination of any of these options.

You keep a record of payments in and out of the budget, and we check that you're managing the money properly and that you're getting the support you need.

We can ask for money back if it's not spent properly, or there's some left at the end of the year.

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More about personal budgets