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Latest information and advice

Contact the My Account Support Team if you need support with:

  • Creating an account
  • Logging in
  • Unlocking your account
  • Deleting your account
  • Registering for services
  • Viewing your services

Please note The My Account Support team does not have access to your Council Tax or Benefit accounts so if you have an enquiry about your own account you will need to contact those departments directly:

Contact

To contact the My Account Support Team please:

Before you contact us, you might be able to find the answer to your question in the list of common questions:

My Account is not used for:

Common questions

No activation email

If you do not receive an email to activate your account, try entering your details again or checking your spam folder.

Trouble logging in

You must use the email and password you used to create the account.

Please note that your password and the answers to your security questions are case sensitive and must be entered in the same format you used when setting up the account.

Make sure you have activated the account by clicking on the link in the email you were sent when you signed up.

Forgotten password

Please note your password is case sensitive.

You can reset your My Account password from the login screen by selecting ‘I forgot my password’. 

You will then receive an email with a link to reset your password.

Please note this Link is only valid for 24 Hours.

If you do not receive this email please check your spam email folders.

If you have still not received the email it may be because you are not answering the security question correctly.

Please try again and make sure you answer the questions correctly and remember the answers are case sensitive.

Forgotten answer to security questions

Please note your security questions are case sensitive.

If you cannot remember the answer to your security questions or the format you used i.e. capital letters/lowercase you will need to contact the My Account Support Team and ask them to delete your account.

Once the account has been deleted you can register again as a new customer using the same email address.

Problems registering your Council Tax account

When registering to see details of your Council Tax account you will be asked to enter a reference number and answer a number of security questions.

These details must match the information on your latest Council Tax bill.

If you cannot answer the questions correctly you can tick the box at the bottom of the page that says ‘I do not have enough information’ and this will allow you to request a pin number that will be sent out to you in the post.

Problems registering your Benefits account

When registering to see details of your Benefits account you will be asked to enter a reference number and answer a number of security questions.

If you cannot answer the questions correctly you can tick the box at the bottom of the page that says ‘I do not have enough information’ and this will allow you to request a pin number that will be sent out to you in the post.

Problems registering for the Landlord service

When registering for the Landlord service you will need your creditor reference number. 

If you do not already have this you will need to contact the Benefits Service who will be able to provide this over the phone or via email.  

You will need to enter your creditor reference number and will then be asked a number of security questions.

If you cannot answer the questions correctly you can tick the box at the bottom of the page that says ‘I do not have enough information’ and this will allow you to request a pin number that will be sent out to you in the post. 

If you have multiple creditor reference numbers you will need to repeat the process for each reference number.

Contact the Benefits Service 

You can contact the Benefits Service for advice about:

  • Council Tax Reduction
  • Housing Benefits
  • Your application and payments
  • Email: benefits@oldham.gov.uk
  • Enquiry line: 0161 770 6633 (Lines open 8am - 6pm Monday – Friday)

Contact the Council Tax Team

You can contact the Council Tax Team if you have an enquiry about your Council Tax: 

  • Email: council.tax@oldham.gov.uk
  • Enquiry line: 0161 770 6622 (Lines open 8am - 6pm Monday – Friday)
  • Payments line: 0161 770 6611