My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

5. Lost, stolen, damaged or expired badges

Lost Badges

If you lose your badge, it is stolen, or damaged, you will need to report this to us via the GOV.UK website

You will need to pay £10 for the replacement badge and it will be issued with the same expiry date. If your current badge expires in less than 3 months, then you should re-apply instead.

Payment can be made online using your debit card (select miscellaneous payments)

By phone

  • Call the payments team on 0161 770 6611 (during office hours only)
  • Call the Blue Badge Team on 0161 770 1222

Stolen badges

If your badge has been stolen you will need to contact the police and obtain a crime reference number.

Damaged badges

If your badge has been damaged, you will need to return the badge to us before a replacement will be issued.

Returning a found badge

Should a lost or stolen badge be found, after a replacement badge has been issued, you will need to return the found badge to us immediately.

If your badge has expired or you have a badge that you no longer need, please return it to the Blue Badge Team with an explanatory note, so that we can amend our records.