My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Would you like to get online but need a device, connection, and some guidance to get started? 

We have support available in Oldham Libraries.

National Databank

Oldham Libraries have partnered with the Good Things Foundation, to offer data packages to those who are digitally excluded.

To receive data through the National Databank you must:

  • Be 18+ years old
  • And be from a low-income household

And meet one of the following statements:

  • Have no access or insufficient access to the internet at home
  • Have no or insufficient access to the internet when away from the home
  • Cannot afford their existing monthly contract or top up

A person can have access to data for up to 12 months.

To make a data request, please fill in this form:

Request for a data package

If you need help filling in the form, pop into your local library.

Find a library

Contact:

For information, please email digital.gifting@oldham.gov.uk

Chromebook lending

This will include the following:

  • Ready to use Chromebook
  • Collection from your local library – follow the usual reservation process.

Come along to our Digital Drop-In at Oldham Library if you need help getting started.

If you prefer to fill out a digital form, please use this loan agreement form when you are collecting your Chromebook.

Loan agreement form

Donate a device

Donate IT Oldham Aims to help our most vulnerable residents get online by providing refurbished devices such as used laptops, smartphones, and tablets that businesses and members of the public no longer need.

Online Basics

Online Basics sessions are available weekly at all of our libraries.  

Pop into your local library to find out more.

Digital Drop-in

A digital drop-in takes place at Oldham Library on Mondays, Tuesdays and Wednesdays, 9am – 12pm.

Bring in your device or digital query for 1-1 support.

For more information contact:

or just visit your local library: