My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

1. Repairs

Landlords are responsible for repairs to the outside or structure of properties.

Responsibilities include: roof, chimneys, walls, gutters and drains.

Landlords are also responsible for keeping the equipment for supplying water, gas and electricity in safe working order.