My Account routine maintenance

The My Account system will be undergoing routine maintenance on Sunday 16 February 2020.

Affected services

My Account updates

We have now calculated your tenants Housing Benefit award for the financial year 2019/20. Please log into My Account to view these details on the Landlord Portal

Letters will also be sent between 13 March 2019 and 20 March 2019 with full details of their Housing Benefit awards.

You will have to login to "My Account" to access the Landlord Portal:

My Account

What you can access

Use the Landlord Portal to view information on:

  • A list of payments that you have received. 
  • A breakdown of who the payment is for, period the payment covers and the amount.
  • Overpayments that belong to you, you can view a breakdown of the overpayment. 
  • Individual tenants Housing Benefit award:
    • Housing Benefit amount payable and the period of award.
    • Payments you have received for each individual tenant.
    • Next payment amount and the period it covers including any recovery amounts clawed back for overpayment/s.
    • Rent summary, view the rent details that are used in the Housing Benefit assessment


Guidance on adding the landlord portal to your 'My Account"