My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Street collections

You must apply for a street collection licence if you want to

  • Collect money in a public place
  • Sell items for charity in a public place

A public place is a 'place where the public has access'.

Street collections are usually made by charities and take place in a town centre on busy shopping days.

Licences are monitored so charities aren't all collecting on the same day.

Apply

When you send in your application form, we'll send you a return form which must be completed and returned after the collection.

Fees

There is no fee for a street collection licence.

Regulations