My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

You need a licence if you intend to carry out work in the capacity of a door supervisor (bouncer) in premises licensed for public entertainment.

Licensing for door supervisors in the North West is managed by the Security Industry Authority.

Security Industry Authority
PO Box 9
Newcastle Upon Tyne, NE82 6YX
Phone: 08702 430 100
Fax: 08702 430 125
SIA website

Opening hours: Monday to Friday 8.00am to 6.00pm.