Application processing, staffing and enquiries
The Licensing team are working hard to process your queries and applications as quickly as possible.
To ensure there are no delays with your plates or badges being processed, please email your documents to us as soon as possible.
Please refer to our main webpage for what documents are required for your type of application.
Where a renewal application has been made and we are in receipt of all necessary documentation, we will aim to issue your licence within 48 hours and will contact you when it is ready to collect.
Where a new application has been made and we are in receipt of all necessary documentation, we will aim to issue your licence within 24 hours and will contact you with an appointment time to collect.
If your plate is due to expire it is your responsibility to ensure applications and documents are submitted to allow 48 hours processing time. We will do everything we can to keep drivers and vehicles on the road, but where you fail to produce documents in time, we cannot be held responsible if we are not able to process your licence.
Dual Driver renewals will be processed in the month that your badge is due to expire. You can submit your application early, however, your renewal will not be processed until the month it expires. If there is a special reason why your licence is required early please contact the Business Support Team by email:
The office remains closed except for plate/badge collection and specific appointments. If you need to contact the team for any reason you must email:
We will always aim to reply and answer your query within one working day. Please do not attend the office as you will be turned away.
New applications are being accepted as normal. Please refer to our New Driver Applications section on the Licensing webpage for guidance and the application process.
Driver Awareness Training is taking place virtually via Microsoft Teams and will continue like this indefinitely.
Knowledge Tests have resumed, and we are accommodating small groups within the Licensing Office to sit these. You will be given full instructions on your appointment letter with what you must do in order to comply with our COVID safety measures.
If you cannot access your GP to obtain a Group 2 Medical due to COVID, you can access a private company to have the assessment carried out.
There is a link for one private company below;
- www.d4drivers.uk/book - Webpage
If you choose to use a private company, you must obtain a summary of your medical records from your own GP surgery and take these to your appointment. In addition to the D4 Medical Form, your GP or examining Doctor must also complete the GP/Doctor Declaration form to confirm whether you have met the Group 2 standard.
This form is available below;
Information surrounding Pavement Licences under the new Planning and Building Act 2020 can be found
Door-to-door, street and private site fundraising has now resumed under Step 2 of the Government Roadmap, this commenced on 12th April 2021.
Please refer to the following website for guidance and information about fundraising and safe working practices to ensure you are COVID secure.
Please ensure any applications for House to House or Street Collections are emailed to: