My Account routine maintenance 5 - 8 March 2021

We are carrying out some maintenance work on our My Account system between 5 - 8 March 2021. Some services will be unavailable during this time. We apologise for any inconvenience caused.

Affected services

Permitted customers

Only take customers making a necessary journey.

You shouldn't let any customer inside your vehicle if they or anyone in their household have had coronavirus symptoms in the last 14 days.

Before taking a customer on a journey

Ask them if anyone in their house has had symptoms in the last 14 days.

Social distancing


  • The number of customers travelling in your vehicle should be kept to a minimum. Only customers in your vehicle at the same time should all be from the same household.
  • Customers should sit in the back of your vehicle and face away from you.
  • Customers with luggage or bags should where possible, put them in the boot themselves, and then close the boot.
  • If the customer with luggage or shopping needs help, keep your distance, where possible. Ask the customer to leave their bags at the back of the vehicle and then to step away so you can load them.
  • Avoid skin to skin contact at all times.
  • If you take breaks at your operator's base, you should keep your distance from other drivers, where possible.
  • Follow the social distancing advice (GOV.UK website)

Hygiene and safety advice

  • Avoid cash payments and take card payments, where possible.
  • Have disposable tissues with you to catch coughs and sneezes.
  • Wash your hands before and after you get into your vehicle and before you touch a customer’s luggage (How to wash your hands - NHS website).
  • Keep the windows open when there is a passenger in the vehicle to help with ventilation.
  • Switch off the air conditioning or set it to avoid recycling air within the vehicle.

Wearing face covering and gloves as a taxi driver

The government recommends that if you're in an enclosed environment and can't maintain social distance you should wear a face covering.

It is important for passengers to be able to identify you as a legitimate driver, so please be prepared to remove your face covering so passengers can see your identity matches up with your displayed licence badge.

This must be done following the current social distancing rules.

Cleaning your vehicle and disposing of waste

  • After each customer, clean your vehicle thoroughly using wipes or disinfectant spray. Clean surfaces your customers are likely to have touched.
  • Clean the areas of the vehicle you touch regularly a few times throughout the day and always at the start and end of each shift.
  • Shared vehicles should be cleaned inside thoroughly before the next driver gets in.
  • Each driver should ensure they use a new disposable rubbish bag each shift.
  • Thoroughly decontaminate the vehicle if it has been used by someone displaying the symptoms or a confirmed case. If this isn't possible. the vehicle needs to be left parked up and not used for a minimum of 72 hours. See how to clean your vehicle.
  • Always wash your hands after cleaning your vehicle.

Operator staff advice and guidance

The government has published transport guidance on the safe provision of transport services during the COVID-19 pandemic. You need to review and implement government guidance if you're operating a taxi or private hire vehicle business, or are a self-employed driver.

Government guidance for passengers

Assistance for business