Only take customers making a necessary journey.
You shouldn't let any customer inside your vehicle if they or anyone in their household have had coronavirus symptoms in the last 14 days.
Before taking a customer on a journey
Ask them if anyone in their house has had symptoms in the last 14 days.
- Symptoms of coronavirus (NHS website).
- Frequently asked questions on what you can and can't do (GOV.UK website).
- The number of customers travelling in your vehicle should be kept to a minimum. Only customers in your vehicle at the same time should all be from the same household.
- Customers should sit in the back of your vehicle and face away from you.
- Customers with luggage or bags should where possible, put them in the boot themselves, and then close the boot.
- If the customer with luggage or shopping needs help, keep your distance, where possible. Ask the customer to leave their bags at the back of the vehicle and then to step away so you can load them.
- Avoid skin to skin contact at all times.
- If you take breaks at your operator's base, you should keep your distance from other drivers, where possible.
- Follow the social distancing advice (GOV.UK website)
Hygiene and safety advice
- Avoid cash payments and take card payments, where possible.
- Have disposable tissues with you to catch coughs and sneezes.
- Wash your hands before and after you get into your vehicle and before you touch a customer’s luggage (How to wash your hands - NHS website).
- Keep the windows open when there is a passenger in the vehicle to help with ventilation.
- Switch off the air conditioning or set it to avoid recycling air within the vehicle.
Wearing face covering and gloves as a taxi driver
The government recommends that if you're in an enclosed environment and can't maintain social distance you should wear a face covering.
It is important for passengers to be able to identify you as a legitimate driver, so please be prepared to remove your face covering so passengers can see your identity matches up with your displayed licence badge.
This must be done following the current social distancing rules.
- How to wear and make a cloth face covering (GOV.UK website)
- Recommendation on wearing gloves (HSE website).
Cleaning your vehicle and disposing of waste
- After each customer, clean your vehicle thoroughly using wipes or disinfectant spray. Clean surfaces your customers are likely to have touched.
- Clean the areas of the vehicle you touch regularly a few times throughout the day and always at the start and end of each shift.
- Shared vehicles should be cleaned inside thoroughly before the next driver gets in.
- Each driver should ensure they use a new disposable rubbish bag each shift.
- Thoroughly decontaminate the vehicle if it has been used by someone displaying the symptoms or a confirmed case. If this isn't possible. the vehicle needs to be left parked up and not used for a minimum of 72 hours. See how to clean your vehicle.
- Always wash your hands after cleaning your vehicle.
Operator staff advice and guidance
The government has published transport guidance on the safe provision of transport services during the COVID-19 pandemic. You need to review and implement government guidance if you're operating a taxi or private hire vehicle business, or are a self-employed driver.
- Regularly clean all contact points with disinfectant including telephones, surfaces, door handles, and taps.
- Workplace guidance on working safely (GOV.UK website).
- It's good practice to display posters in the booking office relating to hand hygiene and social distancing. Coronavirus posters and office resources (Public health England website).
- If your operator base is open for customers to walk in and make bookings, ensure staff and customers can socially distance. Consider limiting the number of people allowed in at the same time or provide markers on the floor to allow people to stand, queue and socially distance.
- Fit Perspex screens to reduce the risks from face-to-face contact.
- Guidance for operators - (GOV.UK website)
- Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 - (GOV.UK website)
- Guidance for households with possible coronavirus infection - (GOV.UK website)
Government guidance for passengers
- Guidance for passengers - travel safely during the coronavirus outbreak - (GOV.UK website)