1. Coronavirus and Licensing Service Delivery
Please find below some important and urgent information in relation to the effect of Coronavirus and how it is impacting on Licensing’s service delivery.
At the present time several members of staff are having to isolate at home for various reasons. This is impacting on the service we can offer. We also have to ensure the health and wellbeing of the remainder of the staff and limit exposure to others.
We are currently unable to take telephone calls due to high volumes of staff absence and a high demand for our services. If you have an enquiry that is urgent please emailL
- firstname.lastname@example.org and you will receive a response as soon as possible.
Counter Opening Times
All contact should be made by email:
In the short term only scanned in documents emailed to us will be accepted. We will not be taking copies of paper documents.
The licensing office is now closed with no staff on site. Please email enquires to
Other services disrupted
There will be no new driver appointments until further notice.
There will be no written tests until further notice.
Driver Awareness Courses are postponed and will be re-scheduled.
We appreciate that drivers will not be able to get medicals from their GP at the moment in order to renew licences with us. In order to help with this process, we have a form for drivers to self-declare their medical status on which is available below:
Once completed please email it to us email@example.com
Moorhey Street Vehicle Testing Station is now closed and mid year vehicle tests are suspended until the end of June.
In relation to existing private hire and hackney carriage vehicle licences due to expire before 30 June 2020:
- Apply online as usual (the fee will be collected at a later date before 31 July 2020)
- There will be no testing of vehicles at renewal
- Keep the email you receive in return which will detail future vehicle test dates
- You will be emailed a temporary licence in the form of a letter
- Licence plates and a paper backdated licence will be issued once the licensing office re-opens. Leave expired plates on the vehicle and return them once your new ones are ready.
If a vehicle owner does not wish to renew at this time then a renewal will be accepted until 30 September without incurring any additional cost or re-test.
In relation to driver licences due to expire before 30 June 2020:
- Apply and pay online as usual. A part payment of £10 will be taken at point of application with the remainder of the fee being taken at a later date before 31 July 2020.
- Apply for your DBS check / DVLA check if required through the usual means via the Personnel Checks website. When your DBS is received please scan/send photo of your Certificate and email to the licensing office. Then immediately register for the DBS online service.
- Return the temporary medical declaration form which can be found on our website in the driver renewal section
- To confirm you have lodged your application please email the licensing office: firstname.lastname@example.org
- Once checks have been made, if a licence is granted, you will be emailed a letter which will act as a temporary licence until the usual paper licence and badge can be issued.
If a driver does not wish to renew at this time they may renew up to the 30 September without having to apply for a new licence and sit any test.