My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Making an appeal does not allow you to withhold payment of Council Tax owing in the meantime.

If your appeal is successful, you will be entitled to a refund of any overpaid tax.

Appeal your Council Tax liability

You can appeal against your Council Tax liability if you feel that:

  • Your property should not be subject to a Council Tax charge
  • You should not be liable to pay a Council Tax bill
  • You think you are entitled to a discount or exemption

You must appeal in writing to the Council Tax Team.

Appeal your valuation band

The Valuation Office Agency deals with queries about your Council Tax banding. For information on how to appeal visit the gov.uk website.