My Account routine maintenance 5 - 8 March 2021

We are carrying out some maintenance work on our My Account system between 5 - 8 March 2021. Some services will be unavailable during this time. We apologise for any inconvenience caused.

Affected services

1. Coronavirus and Licensing Service Delivery

Staffing and enquiries

The Licensing team is working harder than ever to process your queries and applications. Due to there being no counter or telephone service, everything is being received by email which is creating some delays. There is currently a five working day turnaround for all applications and emails.

We appreciate your patience in these difficult times.

Email applications and documents

If you are required to email documents to accompany your application, please try to ensure all attachments are on one email where possible.

Counter and telephone services

We are currently unable to provide these services. The Licensing Office remains closed and cannot be accessed for any application process or queries.

All contact should be made via email to:

New drivers

We are working hard to resume new driver applications. As soon as we are able to, we will update this page and direct you to what you need to do.

Applicants who applied before lockdown and managed to obtain a DBS and Group 2 Medical are being contacted to attend Driver Awareness Training. This training is being carried out virtually via Microsoft Teams.

No written knowledge tests are being carried out at this time and won’t be for the remainder of the lockdown period. As soon as the lockdown period has ended, we will be arranging for these tests to be carried out and will contact all eligible applicants.

All new application queries should be emailed to: 

Please note, there have been changes to the new application process, the updated process can be found under the relevant section of the Licensing webpage.


Your medical form can be completed by your own GP or another Doctor who has access to at least a summary of your medical records. The fee for this is set by your own surgery or private company and is payable directly to them. If you cannot access your GP for a medical, you can apply for one at :

New Applicants 

Please refer to the new applicant guidance document located on the main Licensing page for more information on how and when to submit your completed medical.

Existing Drivers  

Your completed medical should be emailed to: 

Please ensure you include all pages of the completed medical.

Licensing application processes

Vehicle licences

The vehicle licence process has now resumed as normal. You can access the online application form to apply for or renew a vehicle licence. Full fees are being taken.

The MOT Testing Centre at Moorhey Street remains unaffected by the latest lockdown measures. If you fail to attend your vehicle examination test it will result in the suspension of your vehicle and you being charged £45 to re-book.

As you are unable to attend the Licensing Office to produce your vehicle documents, they must be emailed to: 

  •  Once you have passed your test. Your plate cannot be made until these documents are received.

Once your plate and licence has been made, we will contact you with a date and time to collect it.

Driver licences

The driver licence renewal process has now resumed as normal. You need to access your personal account and apply online as normal. Full fees are being taken.

DBS and Driving Licence checks are still being undertaken by Personnel Checks, and they are currently accepting email documents as part of the verification process. You can apply for these checks on their website -

As you are unable to attend the Licensing Office to produce your badge documents, they must be emailed to: 

  •  Once you have submitted your online application. Your badge cannot be made until these documents are received.

Once your badge and licence has been made, we will contact you with a date and time to collect it.

Refund update

Refunds for all vehicles that were unable to take their tests during the first national lockdown have now been processed. The refunds have been returned to the card that paid for the application originally. If someone else paid on your behalf, you will have to contact them to recover the refund.

We have emailed some of you for updated card expiry dates and others for bank details if you paid by chip & pin. Please be aware we cannot process your refund until you reply with the required information.

Pavement licences

Information surrounding Pavement Licences under the new Planning and Building Act 2020 can be found

Charitable Collections

Due to the COVID19 Pandemic, all charitable collections are currently suspended, and new permits are not being issued. The situation will be regularly monitored and any changes to this information will be updated here.