1. Coronavirus and Licensing Service Delivery
Please find below some important and urgent information in relation to the effect of Coronavirus and how it is impacting on Licensing’s service delivery.
Staffing and enquiries
Our administration team are working extremely hard to keep up with the demand of processing applications and responding to the many queries coming in each day. As you can appreciate there are a great many people who require assistance and as such, there are delays in responding to enquries. As staff are processing applications from home, the network systems we use are running a lot slower than usual, therefore, please note there is a five working day turnaround for all applications and emails. We appreciate your patience in these difficult times and you will be contacted as soon as possible.
Email applications and documents
If you are required to email documents to accompany your application, please ensure all your attachments are included in only one email. Please do not send multiple emails, as our team will not be able to process your request, and therefore will result in further delays in your application and could impact on your availabity to work.
We are currently unable to take telephone calls due to high volumes of staff absence and a high demand for our services. If you have an enquiry that is urgent please emailL
- email@example.com and you will receive a response as soon as possible.
Counter Opening Times
All contact should be made by email:
In the short term only scanned in documents emailed to us will be accepted. We will not be taking copies of paper documents.
The licensing office is now closed with no staff on site. Please email enquires to
Other services disrupted
There will be no new driver appointments until further notice.
There will be no written tests until further notice.
Driver Awareness Courses are postponed and will be re-scheduled.
We appreciate that drivers will not be able to get medicals from their GP at the moment in order to renew licences with us. In order to help with this process, we have a form for drivers to self-declare their medical status on which is available below:
Once completed please email it to us at:
The Council testing station at Moorhey Street will be re-opening Bay 1 only from Monday 8 June and is by prior appointment only – we will be implementing a phased approach for vehicle testing with the priority at this stage focusing on Change of Vehicle Applications, some New Vehicle applications and suspended vehicles which require checking. If you fall into one of those categories, you must contact us before 9am on Monday 8 June with your request via email:
- firstname.lastname@example.org - You will then recieve a reply by email with further instructions on how to proceed. Please be flexible when given a date and time and try not to ask to re-arrange.
In relation to existing private hire and hackney carriage vehicle licences due to expire before 30 June 2020:
- Apply online as usual (the fee will be collected at a later date before 31 July 2020)
- There will be no testing of vehicles at renewal
- Keep the email you receive in return which will detail future vehicle test dates
- You will be emailed a temporary licence in the form of a letter
- Licence plates and a paper backdated licence will be issued once the licensing office re-opens. Leave expired plates on the vehicle and return them once your new ones are ready.
If a vehicle owner does not wish to renew at this time, then a renewal will be accepted until 30 September without incurring any additional cost or re-test.
In relation to driver licences due to expire before 30 June 2020:
- Apply and pay online as usual. A part payment of £10 will be taken at point of application with the remainder of the fee being taken at a later date before 31 July 2020.
- Apply for your DBS check / DVLA check if required through the usual means via the Personnel Checks website. When your DBS is received please scan/send photo of your Certificate and email to the licensing office. Then immediately register for the DBS online service.
- Return the temporary medical declaration form which can be found on our website in the driver renewal section
- To confirm you have lodged your application please email the licensing office: email@example.com
- Once checks have been made, if a licence is granted, you will be emailed a letter which will act as a temporary licence until the usual paper licence and badge can be issued.
If a driver does not wish to renew at this time they may renew up to the 30 September without having to apply for a new licence and sit any test.