Aggressive or persistent complainants | Complaints or feedback about the Council | Oldham Council
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4. Aggressive or persistent complainants

The Council is committed to dealing fairly and honestly with complaints and ensuring that other service users, officers or the Council as a whole do not suffer as a result of the rare instances in which a complainant becomes aggressive or persistent.

The Council will write to aggressive complainants to inform them that their behaviour is unacceptable.

Council staff will not tolerate aggressive behaviour, bad language, racist, sexist and discriminatory comments.