Avoid a local lockdown

Do not make visits to other people's homes or gardens. Restrictions on care home visiting are not being relaxed. Those who are shielding should continue to take extra care.

Latest information and advice

The complaints team is currently operating an online only service.

Please complete the online form to submit your complaint

Normal response times may be affected by coronavirus but we will get back to you as soon as we can.

Statutory timescales for dealing with Children’s Complaints have also been temporarily eased to allow Stage 3 Review Panels to be completed as soon as practicable rather than within set timescales.

This temporary change in the law will be in place until September 2020.

Complaints

If your complaint relates to a Council service that has been disrupted by coronavirus, we will log your comments as feedback in the first instance and you may not receive a formal response.

We welcome comments from people who use our services and will use any feedback to identify how we can improve our services in the future.

Safeguarding

If you have any safeguarding concerns about a child, young person, or adult at risk, please report these concerns directly to the Multi-Agency Safeguarding Hub