Coronavirus: National lockdown

Stay home. Only go out for food, medical reasons, exercise, education or work. Avoid travel unless essential. You must work from home if you can. Schools and essential shops will remain open.

Coronavirus: Information and advice

Coronavirus update: complaints

Please note that if you are contacting the council to request a service, such as the collection of waste or highways maintenance, you will need to contact the relevant department directly. 

You can submit a service request to many council departments online using the Report a Problem page of the website.

The complaints team offers a predominantly online service and complaints should be submitted using the online form

If you wish to submit any supporting documentation, this can be sent to customer.feedback@oldham.gov.uk 

For vulnerable adults, children or young people whose circumstances or abilities mean they are unable to access the online form, we are currently operating an answerphone service. This can be accessed by calling 0161 770 8122 and leaving a short message.

The team aims to return calls within 2 working days. We do ask for cooperation in ensuring that this service is only used by those vulnerable customers who are unable to use the online service.