Coronavirus: New guidance

Meet outside rather than inside where possible. Keep 2 metres apart from people that you don’t live with. Minimise travel in and out of affected areas. Get tested twice a week and isolate if positive

Coronavirus: New guidance

Anyone needing help with housing allocations, homelessness and temporary accommodation should contact the Housing Options Service.

The housing options service operating hours are 8.40am-5pm Monday to Friday, except Wednesdays when our phone lines open at 9.30am.  

Please note, our Contact Centre remains open but our priority is to aim to continue to offer telephone provision for critical services and those residents who need us the most.

We would therefore encourage residents to access information via the website wherever possible. 

Tenants and landlords 

The Government has implemented a package of measures to protect renters and landlords affected by coronavirus.  

As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time. Support includes: 

  • Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place 

  • No new possession proceedings through applications to the court to start during the crisis 

  • 3-month mortgage payment holiday available for to Buy to Let mortgages 

For more information visit the wesite:

Homeowners with a mortgage 

For those in difficulty due to coronavirus, the government has announced that mortgage lenders will offer at least a three-month mortgage holiday – so that people will not have to pay a penny towards their mortgage while they get back on their feet. 

If you are struggling to make your payments, or need extra support, please speak to your mortgage provider as soon as possible to discuss the options available. 

Homeowners with Help to Buy equity loans 

If you purchased your home through Help to Buy – there is also support available including payment holidays and a range of flexible payment options to defer interest payment for a period. 

Help to Buy: Equity Loans are interest-free for the first five years. Therefore, the support will apply to those who took out the loan before 31 March 2015. 

The Help to Buy: Equity Loan administrator can be contacted on 

For more information visit the website


Our Housing Options service is available to support anyone who is homeless or facing homelessness. If this is you, or you know someone in need of support, please contact us on the details at the top of this page. 

In addition, emergency government funding will ensure rough sleepers, or those at risk of rough sleeping will be supported if they need to self-isolate to prevent the spread of coronavirus. 

Additional guidance has been published for providers of hostels and day centres on how to handle suspected cases of coronavirus to assist staff and visitors in dealing with the impact of the virus. 

The guidance outlines: 

  • what centres and hostels should do if they have had a confirmed case 

  • use of shared spaces – such as kitchens and bathrooms – where individuals who live with others are required to self-isolate 

  • what to do if anyone becomes unwell on site with the symptoms 

  • special considerations for residents and users, who are drug or alcohol users and may be more vulnerable to the effects of the virus 

  • guidance on cleaning and disinfection and rubbish disposal 

For more information visit the GOV.UK website

Homelessness support and advice