2. Help in a crisis
Christmas and New Year can be a very difficult time for some people. This year may prove particularly challenging, so here’s a list of services and partner community organisations that can help you in an emergency.
Oldham Council wants to ensure those in most need know where to go for help in a crisis.
If you’re worried about your wellbeing, are struggling financially, or need food over Christmas, our helpline is available 9am–12noon on the following days:
- Thursday 24 December
- Tuesday 29 December
- Wednesday 30 December
- Thursday 31 December
You can ring the helpline on 0161 770 7007.
However, it will be closed all the weekends and bank holidays during the Christmas period. These are:
- Friday 25 December
- Saturday 26 December
- Sunday 27 December
- Monday 28 December
- Friday 1 January
- Saturday 2 January
- Sunday 3 January
Other Winter Support
Do you need help this winter or are you looking to give something back to your community? Does your community or voluntary group need a little extra help? If the answer is yes, you can find lots of helpful information on the Action Together website so you can give help or get help this winter.
- Winter support - website
Housing Advice and Support
- Closed from 4pm on Thursday 24 December
- Reopens at 9.30am on Monday 4 January
Emergency phone number: 0800 988 7061
Real Change covers essential costs that help people who are homeless or at risk in our area build lives away from the streets.
- Real Change - website
Mental Health support
T: 116 123 (any time, from any phone for free)
E: firstname.lastname@example.org (response time 24hrs)
- Samaritans - website
Text SHOUT for free to 85258 (available 24 hours a day, 7 days a week)
- Shout - website
T: 0800 1111 (available every day, 7.30am–3.30am)
- Childline - website
You can also contact your local GP or call the NHS on 111.
The emergency situations residents are likely to face during that period are:
Broken heating system – tenants should contact their landlords and homeowners would need to call out an emergency heating engineer.
Contact United Utilities if you have a burst pipe or any other water-related emergency
- United Utilities - website
Paying your bills
Contact your utility provider if you are having problems paying your bills