My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

3. Change of circumstances

You must tell the council if any of your circumstances change.

Report a change in circumstances

  • You no longer require benefit
  • You have moved/are moving address within the borough
  • You or your partner have had a change in income
  • Your Housing Benefit is currently suspended due to you or your partner’s DWP benefits ending. (You will need to advise us of you or your partners income since your benefit ended e.g.  wages, hardship payments, no income)
  • You have had a change in household members
  • Any other changes e.g. if you want to change who we pay benefits to (partner/spouse), a change in bank account details, a change in your property, a change of capital