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Housing support and advice
Immediate and practical assistance with housing issues, debt, and welfare benefits.
Ground Floor, Victoria House, 5 Samuel Ogden Street, Manchester, M1 7AX

Contact phone

0344 515 1640 or 0330 175 5121 (emergency helpline)

Age

From 16 years old

Opening times

Monday to Friday 9am - 5pm Monday, wed, Thursday , Friday 9am - 4pm (drop in diagnostic)

Cost details

free

Description

Shelter cannot offer you housing, but their specialist advisers can give you immediate and practical assistance.

The Information and Resource Centre provides help with:

  • Homelessness emergencies
  • Researching local private rented options
  • Looking for hostel vacancies
  • Dealing with debts
  • Financial statements
  • Applying for benefits Deposit information
  • Self service computers and telephone (staff can help if available)

For more information click on the link below:

Shelter Manchester

Updated: 30/03/2023