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NHS england has produced a short film called An inclusive NHS 111 service  to help people with a learning disability, autism or both, understand how and when to access the service, and what to expect.  

The film, created with the support of many self-advocacy groups, forms part of NHS England's on-going work to ensure that everyone has access to NHS services.

NHS 111 will also use the film to train advisors, helping them to better understand the needs of people with a learning disability, autism or both and make suitable adjustments during calls to accommodate them.

This short film will show:

  • what NHS 111 is for;
  • what to expect during a 111 call;
  • tips on how to have a good 111 call. 


Updated: 01/11/2021