Mediation service for parents, carers and young people
POINT, Chadderton Court, 451 Middleton Road, Chadderton, Oldham, OL9 9LB

Venue notes

FREE parking is available on the public car park on Peel Street. All sessions are scheduled to meet the needs of service users During busy periods a voicemail is available. Please leave a message and an advisor will contact you within 48 hours to discuss your case and offer advice to enable you to make an informed choice about how to proceed to resolve the disagreement that exists.

Contact phone

0161 503 1558


From 0 to 25 years old

Opening times

Monday to Friday 9am - 5pm

Cost details

The service is free to parents/carers and young people


Oldham Local Authority must make independent disagreement resolution and mediation services available to all parents and carers of children and young people with Special Educational Needs and/or Disabilities (SEND) and young people themselves.

Oldham Local Authority have commissioned POINT Services to deliver Mediation and Disagreement Resolution Services in Oldham and all of these meetings are undertaken by a Civil Mediation Council accredited mediator who is employed directly by POINT Services.

Disagreement Resolution

Disagreement Resolution can help to resolve a wide range of disagreements about the Special Educational Needs, Health and Social Care Provision for a child or young person. Primarily, Disagreement Resolution covers matters that could not be pursued through the First Tier Tribunal


Mediation can only be undertaken in specific circumstances where you cannot reach an agreement with Oldham Local Authority or the Clinical Commissioning Group (CCG) in matters relating to Education, Health and Care (EHC) Plans. These are:

• Following a decision not to carry out an EHC needs assessment or re-assessment of your child.
• Following a decision not to draw up an EHC Plan for your child, once the Local Authority has done an assessment.
• Following a decision not to amend your child’s EHC Plan after the annual review or re-assessment.
• Following a decision to cease to maintain your child’s EHC Plan.

If you decide to undertake Mediation, your appointed mediator will inform Oldham Local Authority and the mediation meeting must be held within 30 days of your initial referral.

Our website provides more information about Mediation, DRS and First Tier SEND Tribunal Claims along with Chapter 11 of the SEND Code of Practice which relates to Mediation and DRS.

Referral details

Please note that our service is operated by self referral. A copy of the referral process can be found in the website link above.
Updated: 13/07/2018