Complaints about the NHS: support and advice
If you're not satisfied with the service you've experienced from a hospital, doctor, dentist, local surgery, you are entitled to complain. Accessible to all.
Cloverleaf Advocacy 2000 Ltd, Fifth Floor, Empire House, Wakefield Old Road, Dewsbury, West Yorkshire, WF12 8DJ
Contact phone
0300 012 4212Contact email
NHScomplaints@cloverleaf-advocacy.co.ukAge
Any ageOpening times
Monday to Friday 9am - 5pmDescription
An Independent Health Complaints Advocate is specially trained to help people through the NHS complaints process.
It’s a statutory service which means that anyone making a complaint about the NHS has a right to advocacy support.
People can have help from an advocate at any point in the complaints process.
What does an Independent Health Complaints Advocate do?
- Help the person understand the complaints process.
- Support the person to make a complaint in writing.
- Keep in touch with the person about progress with their complaint.
- Attend complaints meetings with the person.
- Help the person understand the outcome of their complaint
- Help people take their complaint to the Ombudsman if they are not happy with the result
Who can make a referral?
Anyone who wants support from an advocate
If you want to make a referral for someone else, you would need to get their permission first
To make a referral or find out more about the support we can provide.
Please contact us on:
- Phone: 0300 012 4212
- Email: NHScomplaints@cloverleaf-advocacy.co.uk
Updated: 17/03/2023