My Account support
My Account Support Team
Contact the My Account Support Team if you need support with:
- Creating an account
- Logging in
- Resetting your password
- Registering for services
- Viewing your services
Phone: 0161 770 8910 (Monday - Friday, 8.00am to 6.00pm).
No activation email
Trouble logging in
Make sure you have activated the account by clicking on the link in the email you were sent when you signed up.
Forgotten answer to security questions
If you cannot remember the answer to your security questions you will need to contact the Helpline and ask for them to delete your account so that you can register again using the same email address.
When registering to see details of your Council Tax account you will be asked to enter a reference number and answer a number of security questions. These details must match the information on your latest Council Tax bill. Please make sure you have your most recent Council Tax bill with you.
When registering for the Landlord service you will need your creditor reference number. This can be found on your Payment schedules.
You can contact the Benefits Service for advice about:
- Council Tax
- Your application and payments
The Contact Centre phones are open Monday to Friday 8.00am - 6.00pm.
- Email: firstname.lastname@example.org
- Phone: 0161 770 6633
- Fax: 0161 770 4945
Council Tax Team
You can contact the Council Tax Team if you have an enquiry about your Council Tax or wish to make a payment via the Payments line.
- Enquiry line: 0161 770 6622
- Payments line: 0161 770 6611
- Email: email@example.com
Lines open 8am - 6pm Monday - Friday.
Direct Debit form
If you have been unable to set up a Direct Debit in My Account, you can download and use the form below: