My Account support

My Account Support Team

Contact the My Account Support Team if you need support with:

  • Creating an account
  • Logging in
  • Resetting your password
  • Registering for services
  • Viewing your services

Phone: 0161 770 8910 (Monday - Friday, 8.00am to 6.00pm).

Common questions

Before you call, you might be able to find the answer to your question below.

No activation email

If you do not receive an email to activate your account, try entering your details again or checking your spam folder.

Trouble logging in

You must use the email and password you used to create the account.

Make sure you have activated the account by clicking on the link in the email you were sent when you signed up.

Forgotten password

You can reset your My Account password from the login screen or the link below.

Problems registering your Council Tax account

When registering to see details of your Council Tax account you will be asked to enter a reference number and answer a number of security questions. These details must match the information on your latest Council Tax bill. Please make sure you have your most recent Council Tax bill with you.

Benefits Service

You can contact the Benefits Service for advice about:

  • Council Tax
  • Benefits
  • Your application and payments

The Contact Centre phones are open Monday to Friday 8.00am - 6.00pm and Saturday 9.00am - 1.00pm.

Council Tax Team

You can contact the Council Tax Team if you have an enquiry about your Council Tax or wish to make a payment via the Payments line. 

Lines open 8am - 6pm Monday - Friday, 9am - 1pm Saturday

Direct Debit form

If you have been unable to set up a Direct Debit in My Account, you can download and use the form below: