My Account routine maintenance

The "My Account” system will be undergoing routine maintenance on Thursday 24 May between 7am and 5pm. This means that some services will be unavailable during this time.

Affected services

Before you begin...

Who owns the highway?

Before you report a pothole, is the road or pavement private, unadopted or owned by an organisation like a supermarket? (For more information see: Oldham Street Index).

If so, please report to the owner of the street as they are responsible for repairs. Otherwise, please use this form to report the pothole to Oldham Council.

Which potholes will be fixed?

For a pothole to be repaired it must be an "actionable defect", this means:

  • 40mm or more deep on a carriageway (road)
  • 25mm or more deep on a pavement

Immediate threats to safety 

If the pothole is an immediate and serious threat to safety please phone 0161 770 4325.



The council primarily use your data for handling your query. All information is processed in accordance with our organisational data protection policy ( We never sell your data to third parties or use it for marketing purposes without your consent.