My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

It is important that governors understand their role in responding effectively and promptly to any complaints received and in ensuring the school has a fit-for-purpose complaints procedure in place. It is important that unnecessary escalation is avoided where appropriate.

Governors should feel confident in the school complaint process and responding to complaints they may receive, and they should understand how complaints need to be monitored to ensure that as a result of the information received as a complaint, learning, and improvements take place within the school setting to improve the customer service.

Individual bespoke training sessions can be arranged at individual schools on request or during governing body meetings.

Privacy notice

The council primarily uses your data for handling your query. 

All information is processed in accordance with our organisational data protection policy (www.oldham.gov.uk/dataprotection). 

We never sell your data to third parties or use it for marketing purposes without your consent.