My Account routine maintenance

The "My Account” system will be undergoing routine maintenance on Wednesday 19 December, between 7am and 5pm. This means that some services will be unavailable during this time.

Affected services

Changes to waste collections over Christmas

This year there will be no bin collections on Christmas Day, Boxing Day and New Year’s Day. Find out more

If your bin has been missed you can report this from 6pm on the day of your collection.

Let us know within 2 days by completing this form.

Please note, we can't return to collect your bin if:

  • It was not put out for collection by 7.00am on your collection day
  • Collection crews recorded your bin was not out for collection
  • You did not report the missed collection within 2 days
  • The wrong items were in your bin 

You can follow up a missed collection you have already reported


The council primarily use your data for handling your query. All information is processed in accordance with our organisational data protection policy ( We never sell your data to third parties or use it for marketing purposes without your consent.