My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Ask for help from the Family Information Service

This form is for people who work with children, young people and families.

Complete this form if you are unable to find suitable help in the family support services directory.

If you need help finding childcare, fill in the ask for help to find childcare form.

Privacy notice

The council primarily uses your data for handling your query.

All information is processed in accordance with our organisational data protection policy (www.oldham.gov.uk/dataprotection). 

We never sell your data to third parties or use it for marketing purposes without your consent.