My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Please do not report a missed bin collection before 6pm on your collection day as our bin crews will still be working and may return to collect your bin.

Please use this form to tell us about a missed bin collection

If you want to follow up on a missed bin that you have already reported, please complete our follow-up form:

Privacy notice

The council primarily use your data for handling your query.

All information is processed in accordance with our organisational data protection policy (www.oldham.gov.uk/dataprotection). 

We never sell your data to third parties or use it for marketing purposes without your consent.