Youth Service Charter

This Charter clearly explains what you, as young people can expect from being involved with Children, Young People & Families Youth Service.

• Opportunities to meet other young people in a safe, friendly and non-threatening atmosphere.
• To be treated equally regardless of race, religion, sex, sexuality, age, ability or what you look like.
• Access to a wide range of relevant information and advice on issues that are important to you.
• A wide range of challenging and fun activities that help you to develop new skills, knowledge and attitudes.
• To be informed of what services and provisions are available to you now and in the future.
• Access to the service and its workers out on the streets, for those young people who do not come to youth centres or projects.
• To be aware of your right to complain or compliment the service you receive.

You can expect staff that are:

• respectful and supportive;
• professional and well trained;
• friendly and approachable;
• supportive and patient;
• reliable and honest; and
• able to deal with confidential issues with respect and sensitivity.

Your youth centres should be:

• warm;
• safe;
• suitably furnished and well resourced;
• at most, one bus ride from where you live;
• open at least one evening per week; and
• accessible to all.

How you will be involved in the Service.

• You can expect to have your say and your ideas and suggestions will be taken seriously, respected and acted upon.
• You have the right to be listened to and to be actively involved in decisions that affect the running of your centre or project.
• Your contributions will be valued and recognised.
• You will be asked your views on how the Service is doing on yearly basis.

This Charter was written by young people from the Divisional Youth Assemblies 2003.

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