Oldham Care Home Quality Standards explained

The Oldham Care Home Quality Standard and Quality Premium scheme has been developed by the Council, in consultation with Residential/ Nursing Homes and Age UK Oldham.

The scheme has been designed to reward the provision of high quality care to service users. The standard looks at a home's performance in its entirety, as a business and provider of high quality sustainable social care services.

The standard focuses on the following 10 areas:

  1. Customer Focus
  2. Leadership & Management
  3. Provision of Safe & Effective Care
  4. Social Inclusion
  5. Staffing
  6. Continual Improvement
  7. Documentation
  8. Effective Communication/ Information and Involvement of People
  9. Environment, Equipment, Security and Health & Safety
  10. Business Continuity Plans

The Quality Standard does not replace the need for homes to ensure compliance with regulatory standards like The Essential Standards for Quality and Safety.

The rating attributed to a care home reflects the standard of service assessed on the day of inspection.

Excellent 3 Star

The home is exemplary, well managed, and with a sustained track record of high performance. The service constantly looks to improve and develop as a business and provider of social care services.

The home consistently delivers quality services to all its customers, going above and beyond the compliance requirements of the legislative and standard frameworks that the service has to operate within. This is demonstrated in the delivery of services; staff training and feedback from all users.

The measures detailed for each standard are met and exceeded.

Good 2 Star

The home is well managed its performance and approach to improvements and service development is good.

Services graded "Good," strive to deliver quality services to all customers and improve satisfaction levels. The service goes above and beyond in some areas the compliance requirements of all the legislative and standard frameworks that the service has to operate within. This is demonstrated in the delivery of services; staff training and feedback from all users.

The measures detailed for each standard are met.

Adequate 1 Star

The service is adequate and improvements are required. The measures detailed for each standard are almost met. There are some strengths but also areas of improvement.

The measures detailed for each standard are almost met.

Poor 0 Star

Aspects of each standard are lacking and are not met. Though there may be some strengths there are important weaknesses which cause concern. The weaknesses will, either individually or collectively, cause concern about the performance when measured against the standard.

This grade implies that the overall service is unsatisfactory requiring structured and planned action by the service. Services graded as "poor," will have recommendations or requirements made that reflect the concern about performance in that element of the standard.