Helpline/Response Service

The Helpline and Response Service gives customers the freedom to live independently and enjoy the comforts of their own home, safe in the knowledge that help, advice or reassurance can be provided quickly in an emergency situation.

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The service is provided by Oldham Council..

How it works

You will receive a personal alarm unit which connects you to trained staff in a response centre based in Oldham.

In an emergency situation you can summon help by pressing a button on the unit or a small portable button which can be attached to  your clothing, wrist strap or a neck cord and this can be carried anywhere in the home. The approximate range is up to 20 metres.

When you press the alarm, the operator at the response centre will be able to talk to you and assess the situation. The operator will then inform your contact, or send assistance.

If you press the button and you are unable to respond  we will  dispatch a responder  to your address immediately or contact your next of kin.

Service levels

You can choose from three different levels of service.

Bronze

£2 per week and a £40 installation charge (this could be part of a payment plan).

  • Provision, installation, demonstration and full testing of the helpline base unit alarm and pendant
  • Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance and  will contact relatives or emergency services where necessary
  • We require details of 2 key holders who will be available 24 hours a day, 7 days per week
  • If we think there is a risk to your health, wellbeing and safety and we cannot contact a key holder the emergency service may be required to force entry into your property

Silver

£5 per week and a £40 installation charge (this could be part of a payment plan).

  • Provision, installation, demonstration and full testing of the helpline base unit and pendant
  • Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance, will contact relatives or emergency services or a member of the  response  team will physically attend to assist with your emergency.
  • The staff will require access to your property via a key safe in case of emergencies

Gold

£6.50 per week and a £40 installation charge (this could be part of a payment plan).

  • Provision, installation, demonstration and full testing of the helpline base unit and pendant
  • Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance, will contact relatives or emergency services or  a member of the  response team will physically attend to assist with your emergency.
  • The staff will require access to your property via a key safe in case of emergencies
  • You will receive a welfare call via the telephone on a weekly basis.

Keysafes

A keysafe can be fitted as part of your installation for an additional cost of £65.00 ( this could be part of a payment plan). A keysafe is a simple, secure way to keep a door key handy. 

Prior to installation a risk assessment would be undertaken by a member of the team to identify the most safe and suitable place to locate your keysafe.  Keysafes are only accessible by entering a unique identification code. 

We only install the C500 keysafe which is the first and only keysafe in the UK that has been approved by the police. 

Out of hours emergency referral

Complete this form if you are referring someone to the Helpline/Response Service.


Helpline/Response team
Tel 0161 770 5189