My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Preparing for emergencies

 

It's a good idea to be prepared for any kind of emergency such as power cuts, severe weather disruption and floods.

Emergency kits

Have an emergency kit ready in your home and car, as you would a first aid box.

Include items such as:

  • Battery powered torch
  • Lamp
  • Radio
  • Batteries
  • High-energy food
  • Bottled water
  • Warm clothes
  • Pet food and pet care items as required

Have the phone numbers of your local emergency services, council, utility companies and family members readily available.

Make sure you know where the main switches are for electricity and gas, and that you know where the stop taps are located for water in your home and if you have to evacuate don't forget to turn off before leaving.

Safer pets

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