Resources and contacts
You can register with Oldham Info to access data about local areas, for example births, benefits and deprivation statistics.
Voluntary Action Oldham
Voluntary Action Oldham can help you make links with the voluntary community and faith sectors in Oldham.
The Oldham Partnership Consultation Network
The Oldham Partnership Network is a forum for partnership staff who are involved in consultation or engagement activates to keep up to date with each other and identify opportunities for joint working.
For more information on the network, please contact Ian Flanagan Smith, Partnership Coordinator (Research and Performance) or Susan Kirkham, Research and Intelligence Manager:
- Email: email@example.com
Patient Advice and Liaison Service
The Patient Advice and Liaison Service (PALS) provides advice and support to residents to help them deal with any concerns they may have about the care they receive.
Local Involvement Networks (LINks) aim to give people a stronger collective voice in how their health and social care services are delivered. Oldham LINk is driven by local individuals and groups and is supported by Gaddum Centre. The role of Oldham LINk is to identify what people want, monitor local services and use LINks legal powers to hold service providers to account.
National and regional information
UK National Statistics
Local Government Improvement and Development
- Framework for an ideal empowering authority - Advice and information on how to plan engagement activities
- Community Empowerment - includes a forum where Local government workers can discuss issues and share ideas.
Community Development Foundation
Manages programmes that fund projects in communities, carries out research into what works, and uses that to improve policy and practice.
Key Policy and Research Documents
A collection of key policy and research documents on Citizen Engagement and Community Empowerment
Key documents - Local Government Improvement and Development website
Involve are public participation specialists who bring institutions, communities and citizens together to accelerate innovation, understanding, discussion and change.
Joseph Rowntree Foundation
This is an independent charity that aims to understand the root causes of social problems, identify ways of overcoming them and show how social needs can be met in practice. The website has a library of useful publications and research looking at community empowerment.
Community Development Exchange (CDX)
CDX is a UK-wide membership organisation that aims to develop the principles of community development among its members.
It is important to involve local councillors in citizen engagement, as they are best placed to understand the issues affecting their community and the people who live, work, study and visit there.
Councillors have a good idea of the best ways to effectively engage with that community, and may be able to help facilitate the engagement process.
Councillors' role in empowerment
Useful information on understanding the Role of Elected Members in Citizen Engagement
Councillors' role in empowerment - Local Government Improvement and Development website
Guide for Councillors
A guide for Councillors on Community Engagement and Empowerment.
Community engagement and empowerment: a guide for councillors - Local Government Development and Improvement website
Case studies on the involvement of Local Councillors in citizen engagement.
Role of members in community empowerment - Local Government Development and Improvement website
Oldham Housing Investment Partnership
OHIP is the social housing sector partnership for Oldham and may be able to offer advice and information on engaging citizens about housing issues.
First Choice Homes Oldham
First Choice Homes Oldham manage properties across Oldham and can offer advice and information on engaging citizens about housing issues.
- Customer Involvement Strategy - First Choice Homes website
- Getting Involved - First Choice Homes website
Contacts at First Choice Homes Oldham:
Neighbourhood Manager Elaine Morgan
Phone: 0161 770 3590
Customer Involvement Officer Lisa Brown
Phone: 0161 770 5420
Equality and diversity information
The Corporate Equality Group and Partnership Equality Practitioners Group
These groups work to improve the equality and diversity outcomes for citizens, the council and partnership organisations within Oldham.
For more information on the groups or how equality and diversity can be considered in your engagement activities please contact: Fiona McAdoo:
- Phone: 0161 770 5152
- Email: firstname.lastname@example.org
The Interfaith Forum can help to inform engagement activities around issues of faith.
For more information on the Interfaith Forum, contact:
Fazal Rahim (Development Officer)
40 Union Street West
Oldham, OL8 1DL
Phone: 0161 624 6733
Crime and safety information
Community Safety Partnership
Oldham's Community Safety Partnership is involved in keeping crime in Oldham down.
Greater Manchester Police
You can get in touch with neighbourhood policing teams for advice on engaging with citizens on crime and neighbourhood safety.
Contact for the police:
Chief Inspector Rob Tinsley
Greater Manchester Probation Trust
The Greater Manchester Probation Trust is involved in commissioning Community Payback and may be able to offer advice on engaging with citizens on issues of community safety.
Greater Manchester Probation Trust - Ministry of Justice website
Groundwork Oldham and Rochdale
Groundwork Oldham and Rochdale work with Local Authorities on engaging citizens on environmental issues. Their work often includes working with volunteers on projects such as community growing or energy efficiency.
Children and young people information
Positive Steps Oldham
Positive Steps Oldham provide a range of services to young people in Oldham around family or relationship issues, health problems or offending behaviour. They may be able to give advice about engaging with young people.
Our Oldham is a database of service providers in Oldham, from childcare to leisure and recreation.
You can use contacts from the database to help inform your engagement activities.
Contacts for disabled children issues:
Aiming High Project Manager Julie Hawkins
Phone: 0161 770 3126
Participation Officer Children with Special Educational Needs Liam Sutcliffe
Phone: 0161 770 3120
Oldham Youth Council
Oldham Youth Council are an elected group of young people who aim to represent the views of all young people in Oldham.
OYC provides a platform for engaging with young people in Oldham.
Contact for Oldham Youth Council:
Oldham District Youth Forums
The Oldham District Youth Forums enable young people to be actively involved in decision making processes within the locality and to represent the wider views of young people within the locality.
For more information about how to engage with youth in each district, please contact:
- Chadderton and Failsworth and Hollinwood - Email: email@example.com
- West and East Oldham - Email:firstname.lastname@example.org
- Saddleworth and lees and Royton, Shaw and Crompton - Email: email@example.com
Looked after and residential children
For advice about engaging with looked after children:
Participation Officer Looked After and Residential Children Bernadette Deakin
Phone: 0161 770 3118
Health and wellbeing information
Where Wealth means Health: Illustrating Inequality in the North West
This is a study on health inequalities in the North West Region which provides useful background information for engagement activities on health inequalities.
Oldham Drug and Alcohol Team
The DAA Team can help you engage with citizens on issues relating to drugs and alcohol.
- Phone: 0161 770 8088
- Email: DAAT@oldham.gov.uk
Substance Misuse Support Services
Substance Misuse Support Services can help you engage with citizens on issues relating to substance misuse.
Oldham Community Health Services has experience of engaging with Oldham citizens on health issues.
Contacts at NHS Oldham:
Associate Director, Engagement and Stakeholder Management Mark Drury
Phone: 0161 622 4326
Public and Patient Involvement Lead Rosie Kingham
Phone: 0161 622 4334
British Medical Association - Patient Participation Groups in Primary Care
This resource addresses the role of patient participation groups (PPGs) in primary care. PPGs offer GPs the opportunity to involve their patients in the running of their practices.
Patient participation groups in primary care - BMA website
Experience Based Design
Experienced based design is a way of bringing patients and staff together to share the role of improving care and re-designing services.
Experience Based Design - NHS website
Invest in Engagement
A comprehensive review of the best worldwide evidence of what works to engage patients and the public in healthcare.
This is a national advisory group which supports greater public involvement in NHS, public health and social care research.
Just Visiting keep people in touch and involved in times of need with a secure, confidential and free online service.
Public Involvement works to improve the involvement and engagement of the users of public services.
National Association of Patient Participation
Advice on getting a Patient Participation Group started, as well as guidance on maintaining the Group and making it more effective.
National Voices is the coalition of national health and social care organisations that ensures a strong voice for all those who come into contact with the NHS and care services.
Patient Opinion is about sharing experiences and opinions of health services.
The Rough Guide to experience and engagement for GP consortia
Guidance for GP Consortia on the emerging national framework governing engagement.
Rough Guide - NHS website
Older people information
Oldham Age Concern
Oldham Age Concern has experience engaging with older people in Oldham.
Where can I find?
Where can I find? is a database of service providers in Oldham for older people
You can use contacts from the database to help inform your engagement activities.
For advice on engaging with older people in Oldham.
- Phone: 0161 621 6108
- Email: firstname.lastname@example.org
Using social media
Social media can be a useful tool for engaging with citizens.
Social Media platforms like Facebook, Twitter and YouTube are very popular tools for making social connections and there are many opportunities for public service providers to use social media for effective and efficient engagement.
Social media for Local Authorities: