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Replacement windows

Do you need to apply for approval?

You do need to apply for approval for:

  • Non-domestic buildings
  • Windows not being installed by an approved installer registered with a competent person scheme on domestic properties

You do not need to apply for approval if:

  • Windows are installed by an approved installer on domestic properties
  • You are replacing glazing (e.g. smashed window)
  • You are repairing rotten framework

Apply

Please contact the Building Control team for a copy of the application form you require via email or by phone:

Find an approved installer

Fees

Fees must be paid at the time of applying.

Please contact Building Control regarding fees:

Technical guide