Missed collections

Email delays 

There is currently a short delay in processing emails/web reports. Your request will be dealt with as soon as possible.

Please note, if you have reported a missed bin this will be dealt with as a matter of priority.

Please accept our apologies for any inconvenience caused and thank you for your patience. 

Missed collections 

Please report missed bin collections within 2 days by completing the online form.

Unfortunately we cannot return to collect your bin if:

  • It is not placed out for collection by 7.00am on your collection day
  • Collection crews recorded your bin was not out for collection
  • You did not report the missed collection within 2 days
  • The wrong items were in your bin

Please note, we cannot take reports of missed bins until the day after your normal collection day.