My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Settling your differences without the Council

Make a complaint

If you have tried and exhausted all other avenues for resolving your hedge dispute, you can bring your complaint to the Council.

Role of the Council

The role of the Council is not to mediate or negotiate between the complainant and the hedge owner, but to decide whether the hedge is adversely affecting the complainant's reasonable enjoyment of their property.