Missed collections

Please report missed bin collections within 2 days by completing the online form.

Unfortunately we cannot return to collect your bin if:

  • It is not placed out for collection by 7.00am on your collection day
  • Collection crews recorded your bin was not out for collection
  • You did not report the missed collection within 2 days
  • The wrong items were in your bin

Please note, we cannot take reports of missed bins until the day after your normal collection day.

Please use this form to follow up a missed collection you have already reported and we have not returned within the timeframe advised.