My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Tax credits

Child Tax Credit

Whether you are working or not, families with incomes of up to £58,000 a year (or £66,000 a year if there is at least one child who is less than a year old) could be eligible for Child Tax Credit.

Working Tax Credit

Working Tax Credit is an in-work tax credit for families with low incomes and includes an element to support the costs of registered or approved childcare.

Help with childcare costs

Look through all the help on offer and various support options that may be available to you.

Care to Learn grant

Care to Learn gives up to £160 per week to teenage parents who want to continue their education and need help with the cost of their childcare.

Apply

Request an application pack from the Care to Learn helpline:

Healthy Start vouchers

You can spend Healthy Start vouchers on a range of healthy grocery items.

Maternity pay

A weekly payment for new mums, paid by your employer (if you have worked for at least 26 weeks).

For more information and help contact the Family Information Service.

Sure Start Maternity Grant

A Sure Start Maternity Grant helps to pay for the immediate needs of a new baby if your income is low.

Find out about eligibility and apply on the Directgov website:

Parenting Help and Courses

We’ve pre-paid for every parent, grandparent and carer to access £100 of parenting courses. You can claim yours today with the code “daisy”.  

Courses cover all ages from bump to 19; get tips to manage challenging behaviour.  Also, see our Oldham speech and language resources and BBC Tiny Happy People.

Working Families Helpline

The charity Working Families helps parents, carers and their advisors with all of their questions on their rights at work.

  • maternity and paternity leave and pay; shared parental leave
  • maternity discrimination
  • parental leave
  • time off for family emergencies
  • the right to request flexible working
  • in-work benefits

Contact