My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

  • Payments are made automatically and payment dates will not be missed
  • You remain in control and have a money back guarantee
  • It saves you time and money – no queues, cheques or stamps

The correct payment will be debited from your chosen bank account on the same date each month which means no more queuing or worrying about forgetting to pay.

Set up Direct Debit

You can set up a Direct Debit online.

Set up a direct debit

Direct Debit dates

You have a choice of four dates when setting up a direct debit agreement, the 1st, 8th, 15th, or 24th of the month.

Receipts

All Direct Debit, Internet and Telephone Payments will be shown on your bank statement.