Ask for help with benefits

General advice

You can contact the Benefits Service for advice about:

  • Council Tax
  • Benefits
  • Your application and payments

To speak to someone face-to-face you can drop into Access Oldham.

The Contact Centre phones are open Monday to Friday 8.00am - 6.00pm.

If you are having problems with your benefit

The Welfare Rights Service provides free advice and support about:

  • Appeals
  • Tribunal preparation
  • Benefit entitlement
  • Mandatory reconsideration

Contact form

Or phone 0161 770 6655 (9.00am to 5.00pm, Monday to Friday).

How it works

When you get in touch, the Contact Centre will offer basic advice on benefit issues and (where necessary) make a referral to a Welfare Rights Officer.

Where a referral is made a Welfare Rights Officer will aim to contact you within 4 working days.

Our role

The advice given by the service is completely independent, impartial and free.

The service recognises that individuals must make their own decisions and that the role of the service is to give people information to be able to exercise their rights.

We will actively promote the take-up of benefits so that the residents of Oldham are aware of their rights and do not miss out on their entitlements. 


Stay up-to-date with the latest news which could affect your benefits by subscribing to our quarterly newsletter designed to provide key information about our work, events and offer key information about issues that could affect you.