My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Your privacy

All calls to the Helpline will be recorded to help us deal with queries or complaints as efficiently as possible.

All information is treated in strictest confidence and will be used solely to assist the Helpline user in an emergency.

Privacy notice

The council primarily uses your data for handling your query.

All information is processed in accordance with our organisational data protection policy (www.oldham.gov.uk/dataprotection). 

We never sell your data to third parties or use it for marketing purposes without your consent.