What to Expect

What you can expect from us

We will:

Agree an initial course of action with you
Keep in contact with you to see how things are and to tell you about progress
Keep your identity secret.
If we need to reveal your identity as part of the legal process we will tell you first.
Support you, we may put you in touch with others who are suffering from similar problems
Give evidence on your behalf where appropriate
Work with other Agencies to tackle the problem
Use the powers available to us to stop the nuisance
Take action at an early stage to try and stop the problem before it gets worse
If you tell us the problem has stopped we will close the case after monitoring the case for an agreed period of time. We will tell you when we do this.
We can reopen a case if the problem starts again

We need you to:

Keep a record of the problem, detailing specific incidents and who was involved
Tell us immediately about any serious problems
If you think something is a criminal matter report it to the Police; the Police can then provide us with evidence.
Encourage others who are experiencing the same problems to contact us.