Right to Repair
We are always working to improve our repairs service and a high percentage of repairs are completed within the deadlines. However delays do occasionally occur. The right to repair scheme gives you the right to compensation if a delay in a repair threatens your health, security or safety. The scheme covers small urgent jobs that would cost us less than £250 to put right.
The following repairs are covered by the scheme:
- Electrics - Loss of some or all power, dangerous sockets or fittings.
- Extractor Fans - Broken kitchen or bathroom fan.
- Water - Loss of some or all water supply.
- Gas - Loss of some or all gas supply.
- Heating - Loss of some or all heating/hot water. Blocked flue on an open fire or boiler.
- Floors/ Stairs - Rotting timber, faulty banister or handrail
- Plumbing - Blocked / leaking foul drain or soil stack. Blocked / leaking or not flushing WC. Blocked sink, bath or basin. Tap will not turn off. Leaking pipe, tank or cistern.
- Roofs/Windows/Doors - Leaking roof. Insecure window or outside door. Broken door entry phone.
Compensation
If we do not carry out the repair in time, you can ask us to order the work with a contractor. The contractor is given the same amount of time to do the repair as we had. If they fail to meet the deadline you can get compensation.
To qualify for compensation you must have;
- Told us when it was convenient to do the repair
- Given the operative access at the arranged time
- Told us that the deadline had passed
- Asked us to order it from a contractor
- Told the contractor that the second deadline had passed
If the work is not done when the second deadline passes you can claim £10. For every following day that the job is not done, you will receive £2.
Communities and Local Government Information
Click here to visit the Right to Repair section of the website.
Contact Details
Telephone: 0161 770 6699
Email: fcho.repairs@oldham.gov.uk
Opening Hours
Monday to Friday: 8:00am until 6:00pm
Saturdays: 9:00am until 1:00pm
Weekends and Bank Holidays: Closed