Arrears
We can offer advice if you are struggling to make your housing payments.
What to do if you fall into rent arrears
If you experience problems making your housing payments you should:
- Contact your Housing Officer immediately, their telephone number is on all letters that are sent to you.
- Ensure that you do not make agreements which you will not be able to maintain, because this will only result in further problems.
- Choose a payment method that is convenient to you, so that further payments are not missed.
- Always respond to any contact like letters and visits as soon as possible as delays will result in further problems.
If you have any of the following arrears you should contact our Customer Finance section on 0800 085 2627:
- Former tenant rent arrears
- Housing Benefit overpayments
- Rechargeable repairs
- Legal costs
- Legacy water accounts
Housing Benefit
If you are struggling to pay your rent because you are on a low income, you may be entitled to Housing Benefit. You can obtain a Housing Benefit application form from your local housing office or from the Housing Benefit section at the Civic Centre. The Housing Benefit section can be contacted on 0161 770 3939.
Are You Entitled To Housing Benefit?
If you think you may be eligible to receive some assistance with your rent via Housing Benefit please visit www.gmep.org.uk and enter your details.
Please note that the above link should only be used as a guide and any eventual entitlement is decided by the Housing Benefit Section when they have processed your claim.
Independent Advice
If you wish to obtain independent advice about rent arrears or other debts, you can contact the Citizens' Advice Bureau, The Law Centre or a Solicitor. You may be able to receive Legal Aid but this will depend on your personal circumstances.
Contact Details
For more information please contact:
Address: Customer Finance, First Choice Homes Oldham, 1 Medtia Square, Phoenix Street, Oldham, OL1 1AN
Telephone: 0800 085 2627
Email: fcho.rents@oldham.gov.uk
Opening Hours
Monday to Friday: 9am until 5pm
Sunday and Bank Holidays: Closed